::: FAQ :::

GENERAL QUESTIONS

•    Why should I change to use Gigaget?
•    Gigaget is really fast but why it so fast?
•    I want to purchase Gigaget and delete advertisement banner, what should I do?
•    What is the difference between this version and the future versions?
•    How and who should I contact if I want to build a business connection with Gigaget?
•    After I have installed Gigaget I cannot access the Internet, or some of my Internet
      applications do not work properly.
•    I sent an e-mail and you didn't reply. What's up?
•    I suggest adding a feature. How can I send the suggestion?
•    I found a bug. How can I report it?

BROWSER INTEGRATION QUESTIONS

•    I cannot integrate Gigaget into my browser. Does Gigaget take over downloads from
      these browsers?

QUESTIONS ABOUT DOWNLOADING WITH GIGAGET

•    I cannot download a file without using Gigaget. Gigaget download dialog always pops up
      even if I exit Gigaget. What should I do?
•    Gigaget doesn't take over a download. What is wrong?
•    My download speed in Gigaget is not very high. How can I improve it?
•    Gigaget downloaded a file but cannot rebuild temporary chunks. What should I do?
•    I get a memory allocation error when Gigaget tries to rebuild temporary chunks. What
      should I do?

CONFIGURATION QUESTIONS

•    I selected a folder where to put my downloads, but Gigaget still puts them in a different
      folder. What am I doing wrong?
•    I do not know what file to use for my antivirus in “Options->Downloads” dialog.

*** *** *** ***

GENERAL QUESTIOND

Q. Why should I change to use Gigaget?

Free! Gigaget is 100% free, register is not compulsory.
Fast! Download Gigaget now, it will accelerate download speeds up to 10 times.
Safe! We do NOT track your online activities or collect your personal information.

Q. Gigaget is really fast but why it so fast?

Gigaget applies the most advancing most-advanced multi-resources and hyper threading technology; it can tap the unused resources of networked PCs and servers, and improves your download speed by 7-10 times.

Q. I want to purchase Gigaget and delete advertisement banner, what should I do?

We are sorry if the advertisement has annoyed you. Please understand that we still need some incoming to maintenance and improve our product and service, if you are insisted to delete the banner you can send us your credit card data by postal mail, fax or phone. (To be specified)

Q. What is the difference between this version and the future versions?

This beta version is not the final product we want to present to US and world users but in order to know what the users real needs we quickly make this beta version mainly based on our existing version. In future versions Gigaget will add or delete some functions according to users' needs, and it will also have more value-added function to increase our incoming and keep this software free and improving.

Q. I have problems with uninstall. What should I do?

90 percent of users enjoy using Gigaget! It is 100% free and can greatly improve download speed. If you still want to uninstall Gigaget, you can go to Control Panel, Add/Remove programs. Uninstall is 100% working. If you have problems with removing an older version of Gigaget, downloads and run this program to remove the integration into browsers. Then just delete Gigaget folder.

Q. After I have installed Gigaget I cannot access the Internet, or some of my Internet Applications do not work properly.

The advanced browser integration of Gigaget may have a conflict with another Internet application on your computer. In this case please go "Help-> Feedback " to discribe the details, or you can use "Help-> Update now " menu item in order to get the latest version.

Q. I sent an e-mail and you didn't reply. What's up?

You (your provider) have setup anti-spam mail filtering that is misconfigured to block our replies to you. Please check your filter settings, or contact your provider, or try to send from another e-mail address.

Q. I suggest adding a feature. How can I send the suggestion?

Please write an e-mail to gigaget(at)mail.com or use our online form.

Q. I found a bug. How can I report it?

Please write an e-mail to support@gigaget.com

BROWSER INTEGRATION QUESTIONS

Q. I cannot integrate Gigaget into my browser. Does Gigaget take over downloads from these browsers?

Gigaget supports major popular browsers. If your browser cannot work with Gigaget please feedback us, and we can fix the integration problem in the future version. Anyway we strongly recommend your choose Microsoft IE or Firefox.

QUESTIONS ABOUT DOWNLOADING WITH GIGAGET

Q. I cannot download a file without using Gigaget. Gigaget download dialog always pops up even if I exit Gigaget. What should I do?

If you want to disable Gigaget temporarily for a single download, you may hold down the Alt key (will be available for the next version) while clicking on a download link to prevent Gigaget from taking over the download. Note that holding the Alt key allows your browser download the file. You can customize this key by using Keys button in Gigaget Options->General. You may also delete this file type from “automatically start” list in "Options->General" dialog. Or you may add this site to the list of exceptions in the same dialog.

Q. Gigaget doesn't take over a download. What is wrong?

Gigaget takes over a download if its type matches the list of types or extensions. You may edit the list of extensions in "Gigaget Options->General". If it doesn't help, try to hold down the CTRL key while clicking the download link.

Q. My download speed in Gigaget is not very high. How can I improve it?

Please try to select a high bandwidth connection type in "Options->Connection" dialog. You may also try to play with "Default max simultaneous number parameter" in the same dialog. It should raise your speed. Please also note that the download speed strongly depends on the server you are downloading from and on your current network conditions.

Q. Gigaget downloaded a file but cannot rebuild temporary chunks. What should I do?

Usually this error occurs when a temporary file is being used by some other application. It may be some antiviral software or a file viewer. Please try to restart your computer, and then resume the download. In most cases, Gigaget will rebuild the temporary files. If it doesn’t help, please look for the download log file, and send it to us for analysis.

Q. I get a memory allocation error when Gigaget tries to rebuild temporary chunks. What should I do?

Please update to the latest version. Please try to restart your computer, and resume the download. After that in most cases, Gigaget will rebuild all temporary files.

CONFIGURATION QUESTIONS

Q. I selected a folder where to put my downloads, but Gigaget still puts them in a different folder. What am I doing wrong?

Please note that Gigaget has download categories to organize your downloads. Each category has its own download path. You should set the path for each category. Use "Options->Downloads" dialog and select a category in the drop down list. If you do not want to use categories, just delete them - right click on the category name in the main dialog and select "Delete" from the popup menu.

Q. I do not know what file to use for my antivirus in “Options->Anti-virus” dialog.

Usually you should use the same executable file that you are using when you launch your virus scanner from your "Options->Anti-virus" menu. You need to provide the full path to your virus scanner executable file in the field in "Anti-virus->Browse" dialog. Then type command line options in the field below. For example, for Norton Antivirus you should type “C:\Program Files\Norton AntiVirus\NAVW32.EXE” in "Anti-virus->Browse" and “[File] /s” in “Parameters”.